30-Day Shine Guarantee
We want you to love what you ordered. If something isn't right, here's how we fix it.
Damaged, defective or wrong item
Contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. You don't need to send the item back.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Contact us first and we'll send you the return instructions. Return shipping is paid by the customer unless the item was damaged or defective. Items sent back without contacting us first can't be processed.
Items we can't take back
For quality reasons, microfiber towels and pads that have been used or washed can't be returned unless they're defective.
Refunds
Once your return is received and checked, we refund your original payment method within 5 business days. Your bank may take a few extra days to show it.
Lost packages
If your tracking hasn't updated in 10 business days, contact us. We'll look into it and reship or refund you if the package is lost.